Service Animal Relief Areas at Airports
Have you traveled through an airport since the U.S. Department of Transportation required airports to install service animal relief areas? Whistle and I flew to Washington, D.C. last week. We traveled through the Chicago Midway Airport and Dulles Airport in Washington, D.C.
We had a three hour layover on the way to Washington, D.C. in Chicago. I was so disappointed to see that the relief area was outside the secured perimeter at baggage claim. My caregiver took Whistle out and they had to go through security. We asked security if they could come back through the line any faster and were told they would have to go through the normal line. This was awfully time consuming and even though we had a three hour layover, we barely made our next flight. The security line was extremely long.
On the way back, Dulles did have a fenced in dog relief area. However, it too was outside of the secured perimeter and requires handlers to return through security. Once we landed at Chicago Midway, the security line was so long that we felt my caregiver would not have enough time to take Whistle out to the relief area and return through the enormous security line.
We asked a TSA official and a Chicago police officer and they both informed us that she would have to return through the security line with Whistle. They made no attempt to assist us and they didn’t really seem to know what I was talking about when I asked about a service dog relief area.
What we needed was a TSA security escort as a reasonable accommodation to get Whistle to the relief area and back through security so we could access our gate in a reasonable amount of time. That’s not what we received.
Poor Whistle did not have the opportunity to relieve himself and he was desperate to go out once we landed in Albuquerque. The Albuquerque airport does not have a specific dog relief area either. There is a grassy area that is unfenced and located outside the security perimeter where he relieves himself. And of course, there are no baggies or readily available trash bins.
I am contemplating filing a complaint with all three airports regarding their lack of compliance with the Department of Transportation requirement. I do not like to file complaints but I fear if we don’t self-advocate, this lack of responsiveness will continue indefinitely. Have you had any airport experiences with service dog relief areas? Did you file a complaint?
Courthouse Dogs Help Ensure Justice is Served
Have you heard of a courthouse dog? They’re not legal experts, but these specially trained dogs are being used in the criminal justice system to help provide support for crime victims and their families, and even for social workers or other staff members.
Increasingly, courthouse dogs are being used in states across the country. Although they’re called courthouse dogs, these dogs often work not only in the courthouse, but in facilities like child advocacy centers. Courthouse dogs are typically therapy dogs; however, some of these working dogs may have more advanced training as assistance dogs and can even work as medical alert and response dogs.
Daisy is one example of an advance trained, assistance dog pulling double duty as a courthouse dog. I had the privilege of interviewing Lori Raineri and Cameron Handley about Daisy, and her role at the Yolo County, California Multi-Disciplinary Interview Center (MDIC) on Working Like Dogs at www.petliferadio.com (please feel free to listen in to their full interview).
Lori personally trained Daisy as her assistance dog. She loved Daisy so much that she felt compelled to share Daisy’s talents with others. Lori reached out to her local District Attorney, Jeff Reisig, about creating a courthouse dog program. Reisig loved the idea and connected Lori with Cameron, the director of the MDIC. Through their joint efforts, the Yolo County pilot courthouse dog program was born!
The program’s goal is to reduce the trauma a child goes through when dealing with the stresses of the criminal justice system. Daisy helps calm the children and others participating in the process. She also helps them begin to trust again and to start the healing process. For professionals in the system, Daisy provides some relief from the emotionally draining situations they deal with day after day.
Daisy is there at the Center to greet the children when they arrive, and if they want, she can be with them during interviews, medical exams, and in court. Daisy knows a large number of commands, even in multiple languages. She can do tricks to break the ice, but then gets down to business, just quietly being there, comforting the children and their families during a tough time.
You can listen to the complete interview to discover more about how this public-private partnership was developed, all the tasks Daisy performs, and even how this unique government worker commutes to the office. You can also get ideas about how you might be able to start a similar program in your community.
I was so impressed with the work Cameron, Lori and Daisy, are doing together. I hope you are, too. I was also excited to see that the International Association of Assistance Dog Partners (www.iaadp.org) are including a session on Courthouse Dogs at their upcoming Conference to be held September 25, 2010 in Seattle, Washington.
National Service Dog Eye Exam Event
Hats off to the American College of Veterinary Ophthalmologists (ACVO) and Merial® for conducting the 3rd annual National Service Dog Eye Exam Event throughout the month of May 2010. Through this event, more than 170 board certified veterinary ophthalmologists in the U.S. and Canada will provide free sight-saving eye exams to thousands of service dogs including guide dogs, assistance dogs, detection dogs and search and rescue dogs who selflessly serve the public.
The ACVO website indicates that to qualify, dogs must be active “working dogs” that were certified by a formal training program or organization or currently enrolled in a formal training program. The certifying organization could be national, regional or local in nature. Specific service groups are listed on the website at www.ACVOeyeexam.org.
Owners/agents for the dog(s) must FIRST register the animal via an online registration form beginning April 1, at www.ACVOeyeexam.org. Registration ends May 16th. Once registered online, the owner/agent can locate a participating ophthalmologist in their area and contact that doctor to schedule an appointment, during the month of May. Appointment dates and times may vary depending on the facility and are filled on a first-come, first-served basis. To learn more about and to register for the ACVO®/Merial® National Service Dog Eye Exam Event, visit www.ACVOeyeexam.org.
This event has a special place in my heart because it directly impacted my, now retired service dog, Morgan. About three years ago, Morgan developed severe problems with his eyes. I took him to see Dr. Kennard with Eye Care for Animals in Albuquerque, NM. Dr. Kennard quickly diagnosed Morgan’s degenerative condition and literally saved his eye sight.
Without Dr. Kennard’s rapid response, Morgan would have completely lost his eye sight. If that wasn’t enough, when I checked out of the clinic, I was presented with information about Morgan’s condition and medication to treat his eyes. What I did not receive was a bill for their services.
When I asked about the bill, the staff proudly told me about the National Service Dog Eye Exam Event. I can never thank Dr. Kennard enough for what he did and continues to do for Morgan and for the work he and so many other ophthalmologists are doing every day to protect and save the eyes of our devoted canine partners. I am forever grateful and I am now acutely aware of the importance of regular eye exams.
Are Dog Parks a Good Idea for Service Dogs?
It seems like every time I turn around these days, some one is suggesting that I take my service dog, Whistle, to a dog park. As a person who uses a wheelchair, this is a little intimidating to me. I am nervous about letting Whistle off lead around strange dogs that neither he nor I know.
I am curious; do you take your dog on a regular basis to a dog park? How has that worked for you? We have a new dog park in my community and I have been interested in visiting it but again, I am nervous about letting Whistle off leash on terrain that can be difficult for me to navigate in my wheelchair. I am concerned about Whistle’s safety.
How safe are dog parks? I know there are great socialization benefits of going to a dog park but there are definitely risks also. A dog park is not your yard or a controlled training environment.
The jury is still out for me. I’m not sure if I feel comfortable taking Whistle to a dog park although I do think he would really enjoy it. Are dog parks a good idea for service dogs? Would you recommend them or avoid them? And if you don’t go to a dog park, how do you make sure your service dog gets enough exercise?
I guess I’m just really an over protective human partner but when I think about all the training and care that has gone into Whistle to support him as a service dog, I just don’t know if I can take the risk against the benefits.
The Influence of Bacon
Recently, I was honored as a “Women of Influence” by the New Mexico Business Weekly. Over 550 people attended the sold-out luncheon that honored 30 women for their contributions to New Mexico’s economy and community.
During the luncheon, each honoree was to take the stage, share five things about herself that no one knew, and exit the stage for a photo with two prominent female business leaders.
Several of my dearest friends and clients attended the luncheon with me. We dined on a chef salad and other assorted treats. As a woman with a disability, I have limited balance, and the thought of eating a chef salad while wearing a business suit and anticipating my turn on stage, was a little nerve racking.
As I lifted the fork to my mouth, bits of bacon immediately fell from the fork and came to rest down my shirt. As I looked around at the crowded room, I dared not to try and retrieve it. I thought I would just live with it and remove it once we were loaded safely in my van for the drive home.
Whistle was tucked nicely under the table and my husband, Franz, and I visited with the attendees and cheered as each honoree took the stage for her five minutes of recognition. Before I knew it, it was my turn. As the hostess, local award-winning journalist Augusta Meyers, called my name and read my bio, Whistle and I made our way to the stage.
Augusta greeted me on the accessible stage and I boldly shared five things about myself that weren’t too embarrassing, but would hopefully give the audience a glimpse into who I am as a person. As I left the stage, Whistle and I made our way to the foot of the ramp where the two prominent community leaders presented me with various swag including a bottle of wine, flowers and a gift certificate to a local jewelry store. I felt like a runner-up to Ms. America.
Trying to juggle all this stuff in a wheelchair, things were starting to get a little precarious. I was trying to hold the plaque, the flowers, a bottle of wine, and the other gift items, when I caught a twinkle in Whistle’s eye.
Lo and behold, as I was positioning my wheelchair for the photo, Whistle had caught the scent of bacon. It was nothing short of the television commercial where the dog is chanting, “bacon, bacon, bacon”.
Whistle was obsessed with getting the bacon that was down my shirt. He jumped in my lap and proceeded to stick his nose down my shirt. I was mortified as I could hear the two women saying, “Oh, how sweet. He loves you so much.” And I’m thinking, “Are you kidding me? He loves bacon!”
As the photographer tried to get Whistle to look toward the camera for the photo, Whistle was fixated on my chest. He was staring right at my chest with a look of sheer determination.
I just chuckled to myself and told the photographer not to worry and to just get the best shot he could. As Whistle and I made it back to our assigned table, I had to laugh at the situation. When you’re at your zenith, there’s nothing like a dog to give you a lesson in humility and reality.
The next day, I received an email from the New Mexico Business Weekly announcing the honorees and celebrating the event. Wouldn’t you know it, there’s a photo of me with the two community leaders and Whistle is positioned next to me staring intensely at my chest. I had to chuckle once again.
I was so honored to be recognized as a “Woman of Influence” among my peers. And, I believe I am the luckiest girl in the world to have a service dog. Whistle provides me with the independence to get out into the world alone and he also makes each day an adventure and a lesson in what’s really important!